Refund policy
Replacement and Refund Policy
SnapUp will provide a replacement for a product if informed within 24 hours of delivery of the products and under the following conditions:
- Wrong Product has been received
- Damaged product has been received
Documentary evidence in the form of a photo or video is required from the customer.
Replacement can be made if the customer reports the same to our Customer Service team by calling at 011-41187999 (10:00 a.m to 6:00 pm/6 days a week), or write an email to care@startronlife.com.
Once the issue has been confirmed by the SnapUp Cares service team, SnapUp will initiate a Return pickup for the Replacement order and the customer will be responsible to ensure the faulty product is successfully picked up by the Reverse Courier Boy. Once the faulty product gets successfully picked up by our courier partner, SnapUp will then dispatch a fresh replacement unit.
A product purchased at SnapUp will not be eligible for a replacement if the customer is not happy with the look/sound quality of a defect-free product, physical damage or tampering caused by the user.
The policy is only valid if the concern is raised within 24hrs. of delivery. Further a customer is eligible for replacement only once, if the issue persists even with the replacement unit, they must visit the service center, unless the replacement product is absolutely defective on arrival.
Products purchased from the SnapUp website are not eligible for a refund.
If you believe that the packaging of your order has been tampered with or damaged before delivery, please refuse to take delivery of the package and reach out to SnapUp Customer Service immediately. SnapUp will dispatch a replacement after careful inspection and a photo proof at care@startronlife.com.